Refund policy

At Midnight Departure, each product is made to order specifically for you. Because of this, we do not accept returns or exchanges.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review your claim.

If approved, we will offer a replacement or refund at no additional cost.

Non-Returnable Situations

We do not accept returns or issue refunds for:

- Incorrect sizing

- Change of mind

- Ordering the wrong item

- Minor variations in color or placement (due to production differences)

How to Submit a Claim

Please email us at: contact@midnightdeparture.com

Include:

- Your order number

- A description of the issue

- Clear photos of the product

We’re here to make things right and will respond as quickly as possible.

Thank you for supporting Midnight Departure.

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Refund policy

FAQ

How long does shipping take?

Each piece is made to order to ensure quality and intention. Please allow additional processing time during high-volume periods. Once shipped, you’ll receive tracking details via email.

What if my item arrives damaged or flawed?

We stand by the quality of every piece. If your item arrives damaged or with a noticeable defect, please contact us within 48 hours of delivery and we’ll make it right.

Do you offer returns or exchanges?

Because each item is made to order, all sales are final. However, if there is an issue with your order, please reach out — we’re here to help.

How can I track my order?

What payment methods do you accept?